Anna & Moi is here to help
Help Centre
Questions about an order, payment, delivery or your account? Find clear, practical answers here, without wasting time.
My orders
Tracking, amendments, confirmation, invoicing: find useful information on how to manage an Anna & Moi order before and after it has been dispatched.
Using the website and gift cards
Find product information, add to your basket, choose a variant, use a gift card or find out how it works.
Payment and refunds
Credit cards, Klarna, bank transfers, security, payment declined, cancellation and refunds: useful information before and after your purchase.
Shipping and delivery
Delivery times, tracking, charges, free delivery, delayed or damaged parcels: everything you need to know about the delivery of your order.
My customer account
Create an account, log in, update your details, view your orders or reset your password.
Products, sizes and care
Sizes, colours, materials, care instructions, first use and availability: how to choose the right home textiles and make them last.
Text messages, emails and newsletters
Subscribing, unsubscribing, receiving messages, changing your email address and managing your communication preferences.
Can't find the answer you're looking for? Email us at contact@anna-et-moi.fr. We'll be happy to help.
Reassurance
Stock in France
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Fast delivery
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