Anna & Moi Help Centre
My customer account
You don’t need a customer account to place an order, but it makes it easier to track your purchases and manage your details. Here’s how to use it without getting lost in the menus.
Do I need to create an account to place an order?
No. You can place an order without creating an account. A customer account is mainly useful for finding your orders more easily and managing your details on future visits.
How do I create a customer account?
Go to ‘My Account’. You can also choose to create an account whilst placing your order, where this option is available.
How do I log in to my account?
Go to ‘My Account’, then enter the email address and password associated with your account. If your browser has saved previous login details, please check that the address displayed is the one you use for Anna & Moi.
I’ve lost my password – what should I do?
Use the ‘Forgotten Password’ page. Enter the email address linked to your account and follow the link you receive. Remember to check your spam folder if the email doesn’t arrive straight away.
Where can I find my orders?
Once you have logged in, go to My Account → Orders. There you will find the history associated with this account, as well as details of your orders.
How do I change my name, email address or password?
Log in and then open ‘Edit account’. There, you can update your main profile details and, if necessary, your password.
How do I change my billing or delivery address?
From your customer account, go to ‘My addresses’. Please note: changing the address saved in your account does not automatically update an order that is already being prepared. For an order that has already been placed, please contact us as soon as possible.
I can’t find an old order in my account – why is that?
An order placed as a guest or using a different email address may not be linked to the account you are viewing. This does not mean that the order has disappeared. Please contact us with your name, email address and, if possible, the order number.
How do I request the deletion of my account?
To request the deletion of your personal data or to exercise your rights in relation to it, please contact us at contact@anna-et-moi.fr. We will be able to advise you on the procedure to follow, taking into account the legal retention obligations relating to orders and accounts.
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