My orders

Once payment has been confirmed, your order is recorded in our shop and a confirmation email is sent to the email address you provided at the time of purchase. If you have created an account, you can also view your order under My Account → Orders.

Can’t see any emails? First, check your spam folder and the email address you entered when placing your order. If necessary, please email us at contact@anna-et-moi.fr with your name and, if you have it, your order number.

As soon as your order has been dispatched and a tracking number is available, we will send you the tracking details by email. If you have a customer account, you can also view your order details in your customer area.

If the tracking status hasn’t updated for several days, please contact us with your order number: we’ll be able to check the situation with the carrier.

Yes, as long as the order has not yet been prepared or dispatched, we can try to amend certain details: quantity, product code, delivery address or cancellation of an item. As order preparation can begin very quickly, please contact us as soon as possible at contact@anna-et-moi.fr, stating your order number and the change you wish to make.

Once the parcel has been dispatched, it is generally no longer possible to change its contents.

If the order has not yet been dispatched, please contact us as soon as possible. We will check straight away whether it is still possible to cancel it. If the parcel has already been dispatched, you may exercise your right of withdrawal upon receipt, in accordance with the terms set out in our Terms and Conditions.

If you have an account, details of your purchases are available under My Account → Orders. Here you’ll find the products you’ve ordered, the amounts and the order status.

If you need an invoice for your accounts and the document you require isn’t available in your account, please email us at contact@anna-et-moi.fr, quoting your order number.

Start by checking your Spam, Promotions or Junk folders. Also check that the email address you entered when placing your order is correct.

If you still can’t find anything, please contact us. We can check whether the order has been created and whether the associated email address is correct. Please avoid placing a second order straight away until you have checked the first one, to avoid creating a duplicate order.

Yes, Anna & Moi allows you to place an order without creating a customer account. Creating an account is still handy if you want to find your orders and details more easily on future visits. You can access your account via ‘My Account’.

We do our best to group items from the same order together. However, depending on availability, the supplier or the logistics provider, an order may be dispatched in several parcels. If this is the case, you may receive several tracking numbers. If you are unsure, please contact us with your order number.