Payment and refunds

The shop currently offers payment by credit/debit card via Stripe, Klarna (where this option is available for your order), Link via Stripe, and bank transfer.

The payment methods actually available for your order are displayed directly at the checkout stage. These may vary depending on the country, the amount, or the eligibility of the payment method.

Yes. Card payments are processed via Stripe. Sensitive card details are transmitted securely to the payment provider and are not stored by Anna & Moi. Our shop does not receive your full card number.

Select ‘Bank transfer’ at the checkout. You will be provided with the necessary payment details once your order has been confirmed. Please use your order number as the reference so that we can identify the payment.

The order will only be dispatched once payment has been received.

Klarna is available on Anna & Moi and may offer the option to pay in instalments if your order and profile are eligible. The exact options and applicable terms and conditions are displayed directly by Klarna at the checkout.

If Klarna does not appear amongst the available payment methods, this simply means that it is not available for this transaction.

A transaction may be declined due to the bank, the card’s spending limit, an incomplete 3-D Secure authentication, or a check carried out by the payment provider. First, check the details you have entered, then try again once.

If the problem persists, contact your bank or try another of the payment methods on offer. Do not make numerous identical attempts within a few minutes.

For card payments, the transaction is processed at the time the payment is confirmed, in accordance with the provider’s terms and conditions. For bank transfers, the order remains on hold until the funds have been received. The terms and conditions for Klarna payments are those displayed by Klarna at the time of your transaction.

In accordance with our General Terms and Conditions of Sale, you have 14 days from receipt of your order to exercise your right of withdrawal. The product must be returned in its original condition, complete, unused and unwashed.

In the case of a standard cancellation, you are responsible for the return postage costs. However, if we have made a mistake or if a product is faulty, please contact us before returning anything so that we can advise you on the correct procedure.

Please contact us within 48 hours of receipt, as set out in our Terms and Conditions. Please send us your order number, a description of the problem and, if possible, some photos. We will then advise you on the procedure to follow for a return, an exchange or an appropriate resolution.