Shipping and delivery

Our Terms and Conditions state that orders are generally dispatched within 3 to 7 working days of order confirmation, unless otherwise stated. This timeframe may vary depending on product availability, the delivery destination or any specific circumstances.

If an item takes longer than expected, we will do our best to let you know.

Delivery charges are calculated automatically based on your destination and the applicable delivery rules. The exact amount is shown in your basket or at the checkout stage before you finalise your payment.

For France, free delivery is currently available on orders of €60 or more, in accordance with the settings configured on the shop. The threshold is calculated based on the eligible order total; certain discounts may affect this calculation.

The shopping basket and checkout remain the definitive sources for determining whether your order is actually eligible for free delivery.

Yes, delivery options are available for several European regions as well as North America via the online shop. Delivery charges and any free delivery thresholds vary depending on the destination. Enter your address in the basket or at checkout to see the options that are actually available.

Once the parcel has been dispatched and tracking details are available, these will be sent to you by email. If you have a customer account, you can also check under ‘My Account’ → ‘Orders’.

A tracking update may remain unchanged for one or more days between two logistics scans. If there is no update for several working days, or if the estimated delivery date has passed, please contact us with your order number and tracking number. We will then be able to check the status.

First, check around your home, with anyone who was there, your neighbours or any drop-off point specified by the carrier. If you cannot find the parcel, please contact us as soon as possible with your order number so that we can look into the matter with the carrier.

Take photos of the parcel before disposing of the packaging, then take photos of the relevant product(s) as well. Please contact us as soon as possible with your order number and these details. In the event of damage or a incorrect product, our Terms and Conditions require you to notify us within 48 hours of receipt.

Please contact us as soon as possible. If the order has not yet been prepared or handed over to the courier, it may sometimes be possible to make a change. Once dispatch has begun, we cannot guarantee that a change of address will still be possible.