FAQ
We receive questions from our customers. We try to answer them as clearly as possible. You’ll find the most frequently asked questions on this page.
We offer a selection of household linen for the whole family, from bedding sets to cushions, throws and curtains. Our goal is to help you create a warm and welcoming interior with quality products.
Each product is carefully selected by our family for its comfort, durability and aesthetics. Mamimosa, our household linen expert, checks every detail and ensures that our products meet our quality standards. If it’s in our store, it’s because we’ve tested and approved it!
We work with various brands and suppliers to offer you the best value for money. We have products made in France (highlighted by the small French flag), but also items selected from international suppliers, always keeping quality as a priority.
To enjoy your household linen for a long time, we advise you to wash it before the first use – a valuable tip from Mamimosa! We recommend following the specific care instructions for each item, generally at a low temperature to preserve the fibers and colors.
We favor quality materials and responsible manufacturing processes, to guarantee durable and aesthetic products. We want each product to accompany you for a long time, and we believe that quality is worth the price.
As soon as your order is shipped, you will receive an email with a tracking number. You will be able to follow its journey to your home, to know exactly when it will arrive. You can also, if you have created an account, find this tracking number in your space.
We do our best to deliver to you within 3 to 7 working days. Times may vary depending on your location and product availability, but we will always keep you informed of any changes.
Unfortunately, not yet! We are working hard to offer you this option as soon as possible.
We accept returns within 14 days of receipt. The item must be in perfect condition and in its original packaging. To initiate a return, contact our customer service who will guide you through the process.
If your order has not yet been shipped, we can make changes or cancel it. Contact us as soon as possible so that we can respond to your request.
Of course! Do not hesitate to contact us for personalized advice. Whether it is to choose a bedding set for a child’s bedroom or find the ideal color of curtains for your living room, we are here to help you!
There is also plenty of advice in the News section
You can reach us by email or phone (see our contact page). We will be happy to answer all your questions and help you in your choice. At Anna et Moi, each client is like a member of the family, and we want your experience to be as pleasant as possible.